FAQs

• Washing and Care

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High temperature washes can fade and crack the print, and high temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your print, follow the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

• Returns

The Bald Move store does not accept returns. If you receive the incorrect order, the items are not as described, or you received a partial shipment, please contact the help department: merch@baldmove.com.  

If your order has been returned by the shipping company, it is usually due to the address being incorrect, the items were undeliverable, or the hold at the shipping facility expired.  If the item is returned, we will use our best effort to contact you immediately for update information.

• Sizing

Bald Move uses a third party fulfillment service in order to print and ship orders.  Please make sure to view the sizing guidelines prior to placing an order to determine if the measurements will fit you.

We use these manufacturers to fulfill our apparel:

Bella + Canvas

Gildan

Anvil

Next Level

Tultex

• Damaged Items

If you have received a damaged item, it could be from a number of reasons:  a manufacturer’s error, item was damaged during shipping, or perhaps a fulfillment error.  We will always take full responsibility for that as well as any other damages.

If you are unfortunate enough to receive a damaged item, please provide photos of the unsatisfactory product and the packing slip. Please report these issues with the attached photographs to merch@baldmove.com.

• Lost in Transit Items

The same problem report is used to inform our merch team of a lost in transit shipment. With domestic orders, it is most likely that the item was lost somewhere along the way to its next scanning point. If this happens, please first make sure to double check that you entered the correct shipping address. Once you’ve confirmed it, get in touch with our support team by following the steps in the above 'damaged items' portion.

• International orders

If the particular shipment had international tracking yet it seems to be lost, here’s what you do: open up the tracking link provided in the shipping confirmation e-mail and copy this number you see.  This is the local tracking number that a vendor uses for the item once it arrives in the end customer’s country. You can use this number to get in touch with the local post. Once they reference the local tracking number, the post should be able to determine the current whereabouts of the package!